How A Help Desk Could Help Your Business

A Look Into The World Of Help Desks
And Ingenious Dudetrepreneurs
Like Willie Crawford.

The Hurley version of the article "Could A Help Desk System Save Your Business?" by Willie Crawford.

Copyright 2006 Willie Crawford


Firstly what happened is that Willie goes to upload his emails. Or download, however you want to say it. He says "When I recently downloaded my email, and there were 13,000+ emails..."

That's a lot of emails. So he needs lots of help...

Willie says he "realized that I needed a better solution immediately! After discussions with many advisors and close friends, I settled upon using a help desk. Now I force many contacts to go through that system rather than emailing me. It has reduced the sheer volume by about 90%."

The advantages of setting up a help desk, and encouraging your customers to contact you through it, are countless.

Let me share with you just a few:

1) It can completely eliminate the barrage of spam sent to random email addresses. Depending upon how you configure your help desk, you can allow customers to file a help ticket via email.

2) A help ticket system can organize those numerous email dialogues that many of us have going at the same time. Often, I'll respond to 30 different people about consulting or various projects/ proposals that we are contemplating. A few hours or days later, some of them might respond. In the past, the problem was that the response was often something like "Yes, let's do option 2"... and they would have not included the body of the original message.

That use to drive me crazy - because I had to try to reconstruct what specific conversations they were responding to. Please don't YOU do that. If you're replying to someone, be sure to include at least enough of the original message to confirm what the conversation is about.

With the help desk, the system allow you to keep a running record of the conversation, all in one window on your computer screen. It's wonderful!

3) You can set it up so that "trouble tickets" are broken down into various categories. Then you can allow assistants access to certain assigned categories. That way, anyone on your team with the proper authority can take care of problems, questions, etc.

4) There is no hazard of communications being totally blocked by filters. Certain ISP's are notorious for blocking email. This is especially a problem if you send out email in any quantity... as in... if you publish an ezine.

My trouble ticket system does send an email notice telling me and/or customers when a response has been posted to a given ticket number. So, there is still the danger of that notice not getting through. However, if it's a pressing issue, the person is more likely simply to log back in and check on a given ticket number.

5) I've found it at-least three times faster to log in and respond to trouble tickets than it is to deal with the same issue via email. It depends upon how cumbersome your trouble ticket system is, and what email client you use, but to me it just take a fraction of the time to coordinate issues. That makes a trouble ticket system a MAJOR productivity booster.

Those are just a few of the reasons that I absolutely LOVE my new trouble ticket system. I'm sure that once you start using one, you'll probably feel the same. If you're drowning in a sea of email, it may very well save your business.

By the way if you need to contact me for any reason, the easiest way to do it is via my trouble ticket system at: http://WeddingFireSale.com/helpdesk/

**************************************************
Willie Crawford serves as a consultant, mentor, and confidant to some of Internet marketing's top income earners. You can tap into his 9 years of online experience and million-dollar, success-creating advice at http://BlueprintToInternetMarketingSuccess.com


See I told you Willie was inspiring...


≤≥